Incident Response Services

How eNeoteric's incident response works

Our incident response follows the NIST SP 800-61 lifecycle: Preparation → Identification → Containment → Eradication → Recovery → Lessons Learned. When you call our incident hotline, a senior responder engages immediately, gathers initial triage information, and dispatches a response team within SLA. We establish a secure communications channel, take immediate containment actions, and give you a running situational picture throughout.

Containment actions depend on attacker technique — network isolation of compromised hosts, credential rotation for compromised accounts, cloud resource quarantine, C2 domain blocking, and evidence preservation happen in parallel to minimise dwell time without destroying forensic artefacts. Post-incident, we deliver a root cause analysis, a timeline of attacker activity, and a prioritised hardening roadmap so the same attack cannot recur.

• 24×7 emergency hotline — Immediate access to a senior incident responder around the clock — no tier-1 call centre, direct to expert.
• Rapid containment — Network isolation, credential rotation, C2 blocking, and cloud quarantine actions within hours of engagement.
• Forensic evidence preservation — Simultaneous containment and forensic imaging to preserve evidence for investigation and legal proceedings.
• Ransomware response — Specialised playbooks for ransomware — decryption assessment, negotiation support, clean restore from backup.
• Root cause analysis — Full investigation of initial access vector, attacker TTPs, lateral movement, and data impact.
• Regulatory notification support — Assistance with CERT-In mandatory breach notifications, RBI/SEBI disclosures, and DPDPA data breach reporting.

Why choose eNeoteric for incident response services

• 24×7 availability — Breaches don't wait for business hours. Our emergency response team is reachable around the clock, every day of the year.
• Pan-India rapid deployment — On-site responders available across Bengaluru, Mumbai, Delhi NCR, Chennai, Hyderabad, and Lucknow within hours.
• Ransomware specialists — Dedicated experience with ransomware groups active in India — LockBit, BlackCat, Cl0p, and others — including negotiation support.
• Regulator-ready communications — We help you draft CERT-In notifications, board communications, and customer disclosures that are accurate, timely, and legally defensible.
• Retainer options available — Incident response retainer agreements guarantee priority response, pre-negotiated rates, and preparation services between incidents.

Frequently asked questions

What should I do if I suspect a breach right now?

Call our 24×7 incident hotline immediately at +91 91080 15170. Do not power off affected systems — this destroys forensic evidence. Isolate affected systems from the network if possible. Do not communicate details over potentially compromised email or messaging. Our responder will guide you through immediate steps while deploying a team.

How long does incident response take?

Initial containment of a typical ransomware or malware incident takes 24–72 hours. Full eradication and clean recovery from a complex, multi-system incident can take 1–4 weeks depending on the size of the environment and the attacker's dwell time. Root cause analysis and final reporting are typically delivered within 4 weeks of incident closure.

Do you help with ransomware negotiation?

We provide ransomware negotiation advisory — helping you understand the threat actor, assess decryption viability, and navigate negotiations if your organisation chooses to engage. We do not advocate for or against payment; we provide the intelligence and support to make an informed decision in consultation with your legal counsel and insurer.

What is an incident response retainer?

An IR retainer is a pre-arranged agreement that guarantees priority access to our incident response team, pre-negotiated hourly rates, and preparation services (tabletop exercises, playbook development, environment documentation) between incidents. Retainer clients receive faster response SLAs and avoid the delay of commercial negotiation during an active breach.