Legal

Terms & Conditions

Last updated: 27 March 2026

1. Acceptance of Terms

By accessing or using any website, application, or digital service owned and operated by eNeoteric Consultancy Services (hereinafter referred to as “ENCSE,” “we,” “us,” or “our”), or by engaging our services, you agree to be bound by these Terms and Conditions. These terms apply to all services delivered under the ENCSE brand, including all associated domains and platforms. If you do not agree with any part of these terms, you must not use our websites or services. We reserve the right to update or modify these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our websites or services following any changes constitutes acceptance of the revised terms.

2. Description of Services

ENCSE is a technology consultancy and solutions company providing the following services:

• IT Infrastructure: Enterprise networking, wireless (WLAN) design and deployment, data centre solutions, server and compute, storage, endpoints and peripherals
• Cybersecurity: VAPT (vulnerability assessment and penetration testing), threat detection, data encryption, continuous monitoring, application security, network security, compliance consulting
• Cloud Services: Cloud migration, multi-cloud and hybrid architectures, backup and disaster recovery, cloud security, SaaS, IaaS, and cost optimisation
• Software Development: Web and e-commerce development, mobile applications, custom web applications, SaaS platforms, CRM/ERP systems
• Artificial Intelligence: Custom AI tools, generative AI integration, AI chatbots, AI-powered analytics, automation and workflow solutions
• Quality Assurance & Testing: Functional testing, performance testing, security testing, automation testing, API testing, and test management
• Managed Services: 24/7 IT support, network monitoring, cloud management, cybersecurity services, infrastructure management, AMC
• Training: Enterprise IT training programmes, certifications, and professional development

The specific scope, deliverables, timelines, and acceptance criteria for any engagement shall be defined in a separate Statement of Work (SOW), service agreement, or purchase order executed between ENCSE and the client.

3. Intellectual Property

All content on our websites, including text, graphics, logos, images, software, and design elements, is the property of eNeoteric Consultancy Services or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content without our prior written consent.

Custom development: For custom development engagements (software, applications, AI models, or integrations), ownership of the final deliverables shall be governed by the specific project agreement or SOW. Unless otherwise agreed in writing, all proprietary tools, frameworks, reusable components, and pre-existing intellectual property used by ENCSE remain the property of ENCSE.

Third-party and open-source software: Our deliverables may incorporate third-party or open-source software components. Such components are governed by their respective licences. ENCSE will disclose any material third-party or open-source dependencies in the project documentation. The client is responsible for complying with applicable third-party licence terms for any software deployed in their environment.

4. AI and Machine Learning Disclaimer

Where ENCSE delivers AI or machine learning solutions, the following applies:

• AI models and outputs are probabilistic in nature and may not be 100% accurate in all circumstances
• ENCSE does not warrant that AI-generated outputs will be free from errors, biases, or inaccuracies
• The client is responsible for validating AI outputs before making business-critical decisions based on them
• AI model performance may vary based on the quality, volume, and representativeness of the training data provided by the client
• ENCSE will use commercially reasonable efforts to mitigate known biases and improve model accuracy, but cannot guarantee elimination of all biases

5. Service Levels and Support

For managed services, AMC, and ongoing support engagements, service levels shall be defined in the applicable service level agreement (SLA) or SOW. Unless otherwise specified:

• Support requests can be raised via email, phone, or the designated support portal
• Response times and resolution targets will be as defined in the SLA
• Scheduled maintenance windows will be communicated at least 48 hours in advance where feasible
• Service credits, if applicable, shall be as specified in the SLA and represent the sole remedy for service level failures

For SaaS or hosted solutions delivered by ENCSE, uptime commitments and availability targets will be specified in the relevant service agreement.

6. Acceptance and Delivery

For project-based engagements, deliverables will be submitted for client review and acceptance as defined in the SOW. Unless otherwise agreed:

• The client shall have fifteen (15) business days to review and accept or provide written feedback on deliverables
• If no feedback is received within the acceptance period, the deliverables shall be deemed accepted
• Acceptance shall not be unreasonably withheld provided the deliverables materially conform to the agreed specifications
• Change requests outside the original scope shall be handled through a formal change order process with revised timelines and pricing

7. Limitation of Liability

To the maximum extent permitted by applicable law, ENCSE, its directors, employees, partners, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of our websites or services. In no event shall our total aggregate liability exceed the amount paid by you to ENCSE for the specific service giving rise to the claim during the twelve (12) months preceding the event.

8. Disclaimer of Warranties

Our websites and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ENCSE does not warrant that our websites will be uninterrupted, error-free, or free of viruses or other harmful components. While we strive to provide accurate and up-to-date information, we make no representations or warranties regarding the accuracy, completeness, or reliability of any content on our websites.

9. Product and Service Pricing

All quotations provided by ENCSE for products and services are valid for a period of thirty (30) days from the date of issue, unless otherwise stated in writing. Prices are subject to change after the validity period and may be influenced by factors including vendor pricing changes, currency fluctuations, and changes in scope. Final pricing shall be confirmed at the time of order acceptance. All applicable taxes (including GST), duties, and levies shall be charged in addition to the quoted price unless explicitly stated otherwise.

10. Payment Terms

Payment terms shall be as specified in the applicable invoice or service agreement. Unless otherwise agreed in writing:

• Invoices are due within thirty (30) days of the invoice date
• Late payments may attract interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower
• ENCSE reserves the right to suspend or terminate services in the event of non-payment exceeding fifteen (15) days past the due date, after providing written notice
• All payments shall be made in Indian Rupees (INR) unless otherwise agreed in the contract

11. Refund Policy

Refund eligibility depends on the nature of the engagement:

• Product purchases (hardware, licences): Subject to the respective OEM or vendor return and refund policy. ENCSE will facilitate returns where permitted by the vendor
• Professional services: Fees for services already rendered are non-refundable. For prepaid engagements that are cancelled before completion, a pro-rata refund may be issued for undelivered portions, less any costs already incurred
• Training programmes: Cancellations made at least 7 days before the scheduled date are eligible for a full refund or rescheduling. Cancellations within 7 days may be subject to a cancellation fee
• SaaS and subscription services: Governed by the specific subscription agreement. Monthly subscriptions may be cancelled at any time; annual subscriptions are non-refundable unless otherwise stated

All refund requests must be submitted in writing to [email protected].

12. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of engagement. This includes but is not limited to: business plans, technical specifications, source code, network diagrams, security assessment findings, VAPT reports, QA test results, client data, and financial information. Confidential information shall not be disclosed to any third party without the prior written consent of the disclosing party, except as required by law or regulation. This obligation of confidentiality shall survive the termination of any business relationship between the parties.

13. Data Protection

ENCSE processes personal data in accordance with the Information Technology Act, 2000, the IT Rules, 2011, and the Digital Personal Data Protection Act (DPDPA), 2023. Our full data handling practices are described in our Privacy Policy. Where ENCSE acts as a data processor on behalf of a client, a Data Processing Agreement (DPA) may be executed as part of the engagement terms. For government and BFSI clients, ENCSE adheres to additional sector-specific data handling and compliance requirements as applicable.

14. Termination

Either party may terminate a service engagement by providing thirty (30) days written notice, unless a different notice period is specified in the applicable SOW or agreement. ENCSE may terminate or suspend access to our websites or services immediately, without prior notice, for conduct that violates these Terms and Conditions, is harmful to other users or third parties, or involves non-payment. Upon termination:

• All outstanding payments shall become immediately due and payable
• Client data will be returned or securely deleted as per the engagement terms and our Privacy Policy
• Licences granted for ENCSE-developed software shall be governed by the relevant agreement

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

16. Indemnification

You agree to indemnify, defend, and hold harmless ENCSE, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of our websites or services, your violation of these Terms and Conditions, or your violation of any rights of a third party.

17. Force Majeure

ENCSE shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of government, war, civil unrest, power failures, internet disruptions, supply chain disruptions, or any other force majeure event. In such cases, ENCSE will use reasonable efforts to mitigate the impact and resume services as soon as practicable.

18. Dispute Resolution

Any dispute arising out of or in connection with these terms shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days. If the dispute cannot be resolved through negotiation, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. The seat of arbitration shall be Bengaluru, Karnataka, India, and the language of proceedings shall be English. The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

20. Entire Agreement

These Terms and Conditions, together with any applicable SOW, service agreement, SLA, NDA, or DPA, constitute the entire agreement between you and ENCSE with respect to the subject matter hereof. In the event of a conflict between these Terms and a specific service agreement or SOW, the specific agreement shall prevail to the extent of the conflict.

21. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

eNeoteric Consultancy Services
301/302, Third Floor, Saket Callipolis,
Sarjapur Main Road, Doddakannelli,
Bengaluru, Karnataka 560035, India
Email: [email protected]
Phone: +91 91080 15170