SOC as a Service

What eNeoteric's SOC as a Service delivers

Our SOC monitors your environment around the clock using a combination of SIEM platforms (Microsoft Sentinel, Splunk, IBM QRadar), EDR telemetry, network flow analysis, cloud workload logs, and threat intelligence feeds. Every alert is triaged by a human analyst — we do not forward raw alerts. Confirmed threats are escalated with full context, and contained under pre-approved playbooks where authorised.

SOAR automation handles high-volume, low-complexity events — phishing triage, firewall block list updates, compromised credential resets — freeing our analysts to focus on sophisticated threats. Monthly service reviews include SLA performance, incident trends, threat landscape briefings, and compliance reporting mapped to your regulatory requirements.

• 24×7 threat monitoring — Continuous log ingestion, correlation, and human-reviewed alerting across network, endpoint, cloud, and identity layers.
• SIEM management — Deployment, tuning, and ongoing management of your SIEM platform with custom detection rules for your environment.
• SOAR automation — Automated playbooks for high-frequency incidents — phishing, credential alerts, malware containment — with full audit trails.
• Threat intelligence integration — India-specific threat feeds and global CTI integrated into detection rules and IOC blocking lists.
• Incident response — Guaranteed SLA for analyst engagement, containment actions, and escalation to senior responders on confirmed breaches.
• Compliance reporting — Monthly and quarterly reports mapped to ISO 27001, CERT-In, RBI, SEBI, IRDAI, and DPDPA requirements.

Why choose eNeoteric for soc as a service

• Human-reviewed alerts — No raw alert forwarding — every notification from our SOC has been triaged and contextualised by a trained analyst.
• India-specific threat context — Dedicated threat intelligence on APT groups, ransomware operators, and fraud campaigns targeting Indian enterprises.
• Flexible SIEM options — We operate on Microsoft Sentinel, Splunk, IBM QRadar, or your existing platform — we adapt to your investment.
• CERT-In aligned — Our SOC follows CERT-In incident classification, mandatory reporting timelines, and escalation procedures.
• Transparent SLAs — Defined SLAs for alert triage, incident escalation, and response initiation — measured and reported monthly.

Frequently asked questions

What is SOC as a Service?

SOC as a Service (SOCaaS) is a managed security model where an external provider operates a Security Operations Centre on your behalf. This includes 24×7 monitoring, SIEM management, alert triage, threat hunting, and incident response — delivered as a subscription service so you get enterprise-grade SOC capability without building it in-house.

How does SOC as a Service differ from Managed Security Services (MSS)?

The terms are often used interchangeably. Technically, MSS is a broader category covering any outsourced security function — firewall management, vulnerability scanning, identity monitoring. SOC as a Service specifically refers to the operational security monitoring and response function. eNeoteric's SOCaaS includes all MSS capabilities plus dedicated analyst coverage and SOAR automation.

What log sources can your SOC ingest?

Our SOC ingests logs from firewalls (Palo Alto, Fortinet, Check Point, Cisco), EDR platforms (CrowdStrike, Microsoft Defender, SentinelOne), cloud providers (AWS CloudTrail, Azure Monitor, GCP Audit Logs), identity systems (Azure AD, Okta, Active Directory), email gateways, web proxies, and custom application logs via syslog, API, or agent.

What is the typical response time for a confirmed incident?

Our SOC SLA tiers provide analyst triage within 15 minutes for P1 (critical) alerts, 30 minutes for P2 (high), and 4 hours for P3 (medium). Confirmed incidents receive a dedicated incident commander, communication bridge, and containment actions within 1 hour for P1 events.