Fortinet / Renewal & Support Services
Fortinet Renewal Services India — FortiCare, FortiGuard & Annual Support
Don't let your Fortinet support lapse. eNeoteric manages end-to-end FortiCare and FortiGuard renewal across India — with structured ITILv4 service delivery, quarterly health checks, firmware upgrade scheduling and strategic network consultancy built into every engagement.
Authorised Fortinet partner · GST invoicing · GeM & tender responses · All India coverage
Risk Alert
What happens when Fortinet support lapses?
A lapsed FortiCare or FortiGuard subscription is not just an administrative issue — it is an active security and compliance risk. Here's what you lose the moment support expires:
Security Gap — Blind Perimeter
Expired FortiGuard means no new IPS signatures, AV definitions, web-filter categories or application control updates. Your firewall becomes blind to CVEs and malware families discovered after the lapse date.
Compliance Exposure
RBI, PCI DSS, ISO 27001 and CERT-In mandates require up-to-date vendor-supported threat protection. An expired FortiCare or FortiGuard contract creates an audit finding and can trigger regulatory penalties.
No TAC Access or Firmware
Without active FortiCare, you lose access to Fortinet's Technical Assistance Center (TAC), firmware downloads, hotfixes and hardware RMA replacement — leaving you unsupported when you need help most.
Why Renew with eNeoteric
More than a renewal vendor — a long-term Fortinet partner
Buying a renewal key is transactional. Partnering with eNeoteric means your Fortinet environment is actively managed, documented and improved — year over year.
Authorised Fortinet Partner
Direct OEM access, faster TAC escalation, competitive renewal pricing and genuine Fortinet license keys — not grey-market or third-party.
Know Your Environment First
We conduct a structured kickoff discovery session — documenting every FortiGate, VDOM, HA config, policy, SD-WAN link and FortiManager topology — before any support engagement starts.
ITILv4 Service Delivery
Structured incident, change and service request management through our dedicated ticketing system — not ad-hoc email threads. Every request is tracked, SLA-managed and closed formally.
Proactive Health Checklists
Quarterly, semi-annual and annual environment checks — interface health, HA sync, policy hygiene, certificate expiry, VPN tunnels, firmware version and subscription status — maintained by eNeoteric.
Firmware & Release Management
We track Fortinet's firmware release calendar, evaluate builds against your environment and schedule upgrades in change-managed windows — so you're always on a supported, tested version.
ENCSE Engineering Newsletter
A curated, plain-English digest — new Fortinet firmware highlights, upcoming EOL advisories, relevant CVEs and recommended mitigations — delivered to your IT team on a regular cadence.
Services Offered (Fortinet Portfolio)
What's included in your renewal engagement
Every Fortinet renewal engagement with eNeoteric includes the following structured services for the contract year:
Environment Kickoff Session
A structured discovery and documentation session covering your FortiGate models, serial numbers, VDOM architecture, HA config, policy counts, SD-WAN links, FortiManager/FortiAnalyzer topology and renewal date calendar. Enables fast, accurate turnaround on every subsequent service request.
Service / Change / Incident Management — 1 Year
Full ITSM coverage per ITILv4 best practices: incident management for break-fix events, change management for controlled policy and firmware updates, and service requests for everyday tasks. Support level: 8×5×NBD. Ticketing system details shared at kickoff. 24×7 support available separately on request at additional charge.
Quarterly / Semi-Annual / Annual Checklists
Scheduled health reviews maintained by eNeoteric — interface status, HA sync, policy hygiene, log storage, certificate expiry, VPN tunnel health, firmware currency, FortiGuard subscription status and compliance posture. All checklists documented and provided to your IT team.
Onsite Engineer (Ad-Hoc)
On-site assistance by a certified Fortinet engineer for tasks that genuinely require physical presence — hardware inspections, console-level recovery, cable changes. Provided on a best-effort basis, chargeable per visit. Requests should be minimal; most tasks are resolved remotely.
Upgrade Schedule — Release Management
eNeoteric tracks Fortinet's firmware release notes, evaluates builds for your environment, assesses known bugs and feature changes, and schedules upgrades through a controlled change window — zero-surprise firmware management across your FortiGate estate.
ENCSE Engineering Newsletter
A curated, plain-English technical digest — delivered exclusively to our renewal customers — covering new Fortinet firmware highlights, upcoming EOL/EOS advisories, relevant CVEs and recommended mitigations, and "what's new" in your environment. Stay ahead without drowning in Fortinet release notes.
OEM / Vendor Representation
eNeoteric represents your organisation as Integrated Solution Consultant with Fortinet OEM — escalating TAC cases, coordinating RMA logistics, raising feature requests and ensuring your environment requirements are voiced in partner discussions.
Consultancy on Future Network Strategy
Consultancy on your evolving network and security requirements: capacity planning, Security Fabric roadmap, Zero Trust strategy, SD-WAN expansion and multi-site architecture guidance — so your Fortinet investment grows with your business.
Services Excluded (Ad-Hoc Basis)
What falls outside the renewal scope
The following services are not included in the standard Fortinet renewal engagement and are handled as separate, scoped engagements at additional charge. Contact eNeoteric for pricing and timelines:
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VAPT Services
Vulnerability Assessment and Penetration Testing is a separate professional services engagement with its own scope, methodology, deliverables and pricing. Learn about eNeoteric VAPT → -
Complex Redesign Consulting
Re-architecting the existing Fortinet design (topology overhaul, VDOM restructure, SD-WAN ground-up redesign) is a scoped consulting engagement, not covered under standard renewal support. -
RMA / Faulty Hardware (FortiCare)
Physical hardware replacement is handled via Fortinet's FortiCare contract directly. eNeoteric facilitates and co-ordinates the RMA process, but hardware repair/replacement is Fortinet's contractual responsibility. -
Non-Fortinet Products
Support for other vendors' products (Cisco, Palo Alto, Check Point, Juniper, etc.) in your environment is outside this engagement. Separate AMC arrangements apply for multi-vendor environments.
Need any of the above? Contact eNeoteric for a scoped proposal.
Renewal Essentials
FortiCare vs FortiGuard — what you're renewing
Most organisations renew both FortiCare and FortiGuard together. Understanding the difference helps you choose the right bundle and avoid coverage gaps:
FortiCare
Hardware & TAC support contract
- 24×7 / 8×5 TAC access
- Firmware & hotfix downloads
- Hardware warranty & RMA
- Next-Business-Day replacement
- Advanced Hardware Replacement (AHR) option
FortiGuard ATP
Advanced Threat Protection
- IPS signatures
- AV / anti-malware
- Application control
- Cloud sandboxing
- File query service
FortiGuard UTP
Unified Threat Protection (most popular)
- Everything in ATP
- Web / URL filtering
- DNS filtering
- Video filtering
- Anti-spam
FortiGuard Enterprise
Advanced enterprise coverage
- Everything in UTP
- SASE / FortiSASE
- OT security services
- Advanced threat intelligence
- SD-WAN underlay analytics
Recommendation for most Indian enterprises: UTP bundle + FortiCare 8×5 NBD gives full content security, compliance coverage and hardware support at the best total cost. eNeoteric will review your existing config and confirm the right bundle before issuing a renewal quote.
How It Works
Our 3-step Fortinet renewal process
Simple, transparent and managed end-to-end by eNeoteric:
Discovery & Kickoff
We audit your current Fortinet estate — models, serial numbers, expiry dates, FortiGuard bundle levels — and identify all renewal requirements across your organisation.
Quote & Contract
You receive a consolidated renewal quote with GST for FortiCare + FortiGuard across all devices. One PO, one invoice, full Fortinet-authorised license keys.
Activate & Engage
Licenses are activated on the Fortinet Support Portal, confirmed against each serial number, our ticketing system is onboarded and your eNeoteric support engagement begins.
Related Fortinet services
FAQ
Fortinet renewal — frequently asked questions
What is the difference between FortiCare and FortiGuard?
FortiCare covers hardware support — TAC access, RMA, firmware downloads and next-business-day hardware replacement. FortiGuard covers threat intelligence subscriptions — IPS signatures, AV, web filtering, DNS filtering, anti-spam, sandboxing and application control. Both are typically renewed together for comprehensive protection.
What support hours are included in eNeoteric's renewal engagement?
Standard support is 8×5×NBD — 8 hours per day, 5 business days per week, with Next Business Day response for critical incidents, per ITILv4 best practices. 24×7 support is available as a separately scoped, separately priced engagement on request. This is not included in the standard license renewal price.
Which FortiGuard bundle should I renew — ATP, UTP or Enterprise?
Most enterprise customers in India renew with UTP (Unified Threat Protection), which includes IPS, AV, web/URL filtering, DNS filtering, video filtering and anti-spam. ATP adds cloud sandboxing. The Enterprise bundle adds SASE and advanced SD-WAN services. eNeoteric will recommend the right bundle based on your existing configuration and compliance requirements.
How far in advance should I renew Fortinet?
We recommend starting the renewal process 60–90 days before expiry. Renewals can be done back-to-back with no gap in coverage, even if already expired, but any lapse means missed FortiGuard threat intelligence updates. Starting early avoids security risk and administrative delays — especially for government and tender procurements that require approval cycles.
Can eNeoteric provide FortiCare renewal quotes for GeM or government tenders?
Yes. eNeoteric submits FortiCare and FortiGuard renewal quotes on company letterhead with GST invoicing for GeM procurements, government tenders, RFQs and institutional bids across India — including technical datasheets, authorised signatures, warranty details and payment/delivery terms.
Is VAPT included in the Fortinet renewal?
No. Vulnerability Assessment and Penetration Testing (VAPT) is a separate professional services engagement with its own scope, deliverables and pricing. Learn more about eNeoteric VAPT services →
What if my FG-100ETK or other FortiGate is already End of Life?
EOL hardware requires hardware migration rather than renewal. eNeoteric provides a complete EOL upgrade path from FG-100ETK to FortiGate 100F or 120G — including config migration, cutover planning and new FortiCare/FortiGuard enrollment. See the FG-100ETK migration guide →
Get in touch
Renew Your Fortinet — Request a Callback
Drop your details and our Fortinet renewal team will call you back within one business day — or reach us directly on +91 91080 15170.