ENCSE ELEVATE · Expert
ELEVATE Managed IT Services – Expert
Build and optimise NOC/SOC operations with AIOps, runbook engineering and service improvement
Best for: NOC/SOC leads & service delivery managers · Duration: 2 days · Delivery: Onsite or Virtual
What you’ll learn in Expert
- NOC/SOC coordination & runbook engineering — Design and operate a high-performing NOC or SOC: build comprehensive runbooks, define escalation matrices, coordinate cross-functional response and measure operational effectiveness.
- Advanced monitoring, dashboards & AIOps — Implement advanced monitoring with AIOps capabilities: anomaly detection, predictive alerting, event correlation and automated remediation using platforms such as Datadog, Dynatrace or Moogsoft.
- Managed services commercials, SLA design & pricing — Understand the commercial structure of managed IT services: design tiered SLAs, develop pricing models, calculate cost of service delivery and build profitable service catalogues.
- Continual service improvement & CSAT programmes — Lead continual service improvement initiatives using CSI frameworks, run customer satisfaction measurement programmes and implement data-driven service enhancements.
Who should attend
The Expert level is for NOC and SOC leads, service delivery managers and operations directors who run large-scale managed IT services operations and drive service quality improvement programmes.
- NOC and SOC leads and managers
- Service delivery managers and directors
- Managed services practice leads
- IT operations directors and CIO-level stakeholders
Prerequisites: Professional level recommended, or 2+ years of hands-on industry experience in the relevant domain.
Frequently Asked Questions
- What does Expert cover?
- Expert covers NOC/SOC coordination and runbook engineering, advanced monitoring with AIOps, managed services commercial structures and SLA design, and continual service improvement with CSAT measurement.
- How long is the Expert training?
- The Expert workshop runs for 2 days with a mix of strategic design sessions and operational best practice review.
- How is Expert delivered?
- Delivered onsite or virtually. Expert engagements often incorporate review of the client's current operational processes and SLA structure.
Other levels in this program
Request Managed IT Services Expert Training
Get in touch to receive a customised training proposal for your organisation. We’ll tailor the programme to your team size, schedule and learning objectives.
Get in touch
Request a Callback
Drop your details and we'll call you back within one business day — or reach us directly on +91 91080 15170.